Every account follows the same documented startup. No surprises after month one.
The most common failure mode in commercial cleaning is an unclear scope. A verbal agreement about "cleaning the offices nightly" is not a scope. It's an invitation to disagreement. We eliminate that by documenting everything before the first crew enters the building.
Call us at (866) 958-8773 or submit a quote request. We confirm your space type, approximate size and location. If it's within our service area, we schedule the walkthrough.
We visit the facility with a standard inspection checklist. Every area is documented — office zones, restrooms, break rooms, entry points, storage areas and any specialty spaces. We note floor types, restroom count, trash station count and any access requirements. The walkthrough takes 20 to 40 minutes. The resulting scope-of-work document lists every task, every frequency and every area covered. Nothing is assumed.
Within one business day of the walkthrough, you receive a written quote. The number is fixed — not a range. Scope items are listed explicitly. The quote includes a certificate of insurance. You can accept or decline with no obligation.
Before the first clean, we assign a primary crew to your account. We introduce the crew lead to your building contact. Your staff knows who to expect and who to call if something needs attention.
The first clean takes longer than a standard service visit because the crew is learning the space. We build that into our scheduling and don't charge extra for it. The first clean is measured against the scope document, not against the previous contractor's standard.
One month after the start date, we walk the account with your facility contact. Any scope items that weren't executed correctly are noted and corrected at no additional charge. Any scope items that turned out not to be needed are candidates for removal — which lowers your price. Any new requirements get added through a written scope amendment.
If you report a missed task or a quality issue, we respond within four business hours during business hours. If the issue is confirmed, we return to correct it within 24 hours at no charge. We don't argue about scope items that are documented — the document is the standard.
One call. We measure the space, write the scope, and send a fixed price within one business day.